From Sprint.”Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information,” the letter reads. “While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.”

“Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007.”  From Cnet News

So is this for the average customer or even people that call customer service for normal questions?  Nope.  Not at all.  First off you have to understand Sprints Clientele.  For a long time before they bought Nextel they catered to less than credit worthy clients.  For a while I worked at RadioShack.  I personally didn’t sell Sprint, but have worked in stores that did and talked to plenty of other people that made a killing from selling sprint.  Instead of requiring 150, 300, 500 and up deposits for people that were not credit worthy.  What they did instead was say you pay like 150 plus the price of your phone and we will cut you on,  as long as your bill is up to date or doesn’t reach a certain amount of money, your phone will stay on.  Once you are past due or have a real high bill, they would cut your phone off.  While Verizon and Cingular/ATT were requiring deposits and building up a customer base that way.  Sprint was especially in larger cities, building up a base of non credit worthy customers that were being cut off repeatedly and having to call customer service. 

Now that Sprint has bought Nextel and has to switch their push to talk over to a CDMA/PCS format.  They are trying to build up a higher end customer base, mainly of business.  For example look at all of the wireless connect and high speed internet commercials they have putting down ATT’s data nationwide. 

They have decided to rid themselves of the customers on the bottom end of their income and revenue generating.  They can’t come out and say/do this, but by eliminating people that do not stay connected or constantly on customer service because of various non network related reasons, they are trying to eliminate some of the lower level customers.  Not a bad business move at all.  But as far as the normal customer, especially business customers, no need to worry.  In fact it will probably be even better for them.  Causing less of a drain on Sprint’s systems. 

Believe me as a business customer to any of the major service providers, they are willing to go out of their way to kiss your ass and keep you as a customer.  I know ATT has a totally separate customer care department for their business users.  Which they tend to be much nicer and more lenient and willing to do things for the customer than your average customer service rep.

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